Refund requests within fourteen days.
If Orvono isn't working for you, tell us within 14 days. We review every request, consider usage and circumstances, and get back to you with our determination.
Last updated May 2026
Overview
Summary.
Customers may submit a refund request within 14 days of their payment date. Every request goes through a thorough review that considers service usage and your circumstances.
Orvono is intended for business use only. By using the service you confirm that you are operating for legitimate business purposes and complying with all applicable laws in your jurisdiction. We reserve the right to deny service or a refund for activity that violates our terms.
Submitting a request does not guarantee approval. We review each request on its merits and reply with our decision.
Review
Factors we consider.
We do not apply a fixed numerical score. Each request is assessed against the following factors, and the reviewer records the basis for the determination.
Time since payment.
Requests must be submitted within 14 days of the payment date. Timing may affect the outcome of the review.
Service usage.
We consider storage used, AI credits consumed, and which product features were accessed during the billing period.
Reason and account history.
We consider the stated reason for the request and your account standing, including chargeback history, compliance with our terms, and prior refund requests.
Outcomes
Refund determinations.
Each review results in one of these outcomes.
Full refund
Minimal or no usage, request within the eligibility window, and grounds consistent with this policy. We refund the full amount to the original payment method.
Partial refund
Non-trivial usage or a request submitted later in the eligibility period may result in a partial refund. We will explain how the amount was determined.
Denied
Substantial usage, misuse of the service, or a request that does not meet the terms may be denied. We will explain the determination in plain language.
Procedure
Submitting a refund request.
We aim to complete our initial review within seven business days of receipt.
- 01
Contact us by email.
Email aron@orvono.com with the subject line "Refund request". Please submit only one refund request per message.
- 02
Include the essentials.
Account email, payment date, date of request and a clear reason. The more specific, the faster the review.
- 03
Review within 7 business days.
Each request is reviewed manually. If we need additional information, we will contact you before the review period ends.
- 04
Decision and payment.
Approved refunds are issued to the original payment method. You will receive confirmation and a written explanation of the determination.
Information to include
- Account email
- The email address associated with your Orvono workspace.
- Payment date
- The date the payment was processed, as shown on your receipt or account statement.
- Date of request
- Today
- Reason
- A few sentences on what went wrong.
Additional terms
Other provisions.
The following terms apply in addition to the summary and procedure above.
- A refund request does not pause your subscription. Cancel separately if that's the intent.
- Using the service after submitting a request can affect the final decision and any amount returned.
- Approved refunds settle to the original payment method, typically within 5-10 business days after approval.
- Orvono (Orvono ehf.) reserves the right to make the final determination on every request.
Refund requests by email.
Send refund requests to aron@orvono.com. We will respond in accordance with the timeframes stated in this policy.